Last updated 12 October 2026

Refunds and cancelling

Cancelling

Open Settings → Press Pass (or the Family Pass) and tap Cancel renewal. That’s all: no phone call, no form, no “are you sure” maze. Renewal stops straight away, and you keep the Pass until the end of the period you’ve paid for.

If you subscribed through Google Play, Google runs the subscription: cancel in the Play Store under Payments and subscriptions.

Refunds

• Changed your mind: ask within 7 days of any payment (your first one or a renewal) and we’ll refund it in full, no questions asked. This is at least what the Electronic Communications and Transactions Act gives you.
• Something went wrong: if you were charged twice, charged after cancelling, or the Pass didn’t work, we’ll refund the affected payment whenever you ask.
• Otherwise: we don’t refund part-used months or years, but you keep the Pass until the period ends.
• Gifts: refundable in full while the code hasn’t been redeemed; refunding cancels the code. Once someone has redeemed it, the time is theirs and can’t be refunded.
• If we close QuizDown, we refund the unused part of any membership.

To ask for a refund, email support@quizdown.app from the address on your account, or with your handle. We refund through PayFast: card payments go back to the card you paid with, normally within 5 to 10 working days depending on your bank; if you paid another way (such as instant EFT), we’ll ask which bank account to send it to. For payments made through Google Play, we refund through Google Play (you can also ask Google directly), and the money goes back to your Play payment method. When a payment is refunded, the membership time it paid for ends; for a Family Pass, that includes everyone the payment covered.

Fees

We don’t add fees. Prices are in South African rand. If your card is from outside South Africa, your bank may charge its own currency-conversion fee; that comes from your bank, not from us.

The free trial

The 7-day trial doesn’t ask for a card, so there’s nothing to cancel and nothing is ever charged when it ends.